TELECOMS & BROADBAND SOFTWARE SOLUTIONS

THE PROBLEM:

Running a B2B and B2C telecoms business. With a fluid workflow the business needed a system that worked across all the business functions seamlessly.

THE SOLUTION:

Provide a complete business operations support system.

A complete Business Operations Support System which covers everything from new enquiries, customer support, estate management through to GoCardless integration for billing.

THE OUTCOMES:

  • Replacing an on-site-only MS Access database meant the business could grow its footprint by 250%.
  • Successfully expand the support team by providing a web-based ticketing system which integrates with the 3CX phone system.

OUR APPROACH

  • Provide a bespoke customer support and ticketing system.
  • Integrate with existing platforms, such as Phone systems or Sage Accounts.
  • Manage engineering schedules with a works order management system.
  • Track enquiries and automate sales workforce using tasks and next actions.
  • Manage and track infrastructure across a UK-wide footprint.
ENQUIRE HOW WE CAN HELP YOU

POINTS OF DIFFERENCE:

  • We hold a sizeable landbank of IP (Intellectual Property) – software code that allows us to:
  • Reduce build and delivery times by up to half.
  • Reduce the cost by as much as 7X against typical software company prices on a like for like basis.
  • Maintain a tailored fit and bespoke solution experience.
  • Create faster return on the initial sink hole investment.

POINTS OF DIFFERENCE:

  • We fix on price. Even with projects in 6 figures.
  • We offer Permissive Authority Licenses, rarely offered by software companies, allowing a customer the right to continue development in the future through another party.
  • We often invest, through our HardyFinch Ventures in clients projects, up to 50% if there is a future commercial viability and opportunity.
  • We offer interest free payment plans to support cash flow.

The system has garnered attention in our industry.

A lot of independent telecoms and broadband providers are still using spreadsheets, even today. The investment in this software has greatly improved the valuation of the business.

TECHNOLOGY WE WORK WITH: