HOBBY SECTOR SOFTWARE SOLUTIONS

THE PROBLEM:

Managing an ever-evolving inventory which needs routine maintenance and repair presents several operational challenges. Coupled with a resource-intensive booking process, a lot of time staff is spent working around the current processes.

THE SOLUTION:

Provide a platform which can take bookings while following certain compliance rules (for example, under 16s must be accompanied by one adult) as well as operational rules (electric bikes require a longer turn-around time between bookings).

Ultimately, reducing staff time on the phone or on email so they can provide a good in-store customer experience.

THE OUTCOMES:

  • Automated the booking system
  • Protected over ordering and double booking against bike resources.
  • Reinforced policies for bike hirers (i.e. Children)
  • Revenue reports and trending.

OUR APPROACH

  • Integrate a booking system seamlessly into the public website.
  • Modelling complex booking rules to maintain responsibility and compliance.
  • Handle corporate, individual, family and walk-on bookings.
  • Create an engaging booking experience.
  • Allow “self-managed” bookings for clients.
ENQUIRE HOW WE CAN HELP YOU

POINTS OF DIFFERENCE:

  • We hold a sizeable landbank of IP (Intellectual Property) – software code that allows us to:
  • Reduce build and delivery times by up to half.
  • Reduce the cost by as much as 7X against typical software company prices on a like for like basis.
  • Maintain a tailored fit and bespoke solution experience.
  • Create faster return on the initial sink hole investment.

POINTS OF DIFFERENCE:

  • We fix on price. Even with projects in 6 figures.
  • We offer Permissive Authority Licenses, rarely offered by software companies, allowing a customer the right to continue development in the future through another party.
  • We often invest, through our HardyFinch Ventures in clients projects, up to 50% if there is a future commercial viability and opportunity.
  • We offer interest free payment plans to support cash flow.

Enabled us to improve revenues and service

Managing the customer experience was paramount to us to build loyalty and repeat business, creating the platform serviced that very important need.

TECHNOLOGY WE WORK WITH: